Return & Refund Policy

Return & Refund Policy

To be eligible for a return or refund, your item must be in the same condition as you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Please note: The purchase date must not be more than 15 days prior to the return request.

How to Start a Return

To request a return, please contact us at info@themetalyn.com.

If your return request is accepted, we will provide you with the necessary information and instructions regarding how and where to send your package.

The customer will be responsible for the parcel and shipping costs when sending an item back to us. Items returned without first submitting and receiving approval for a return request will not be accepted.

If you have any questions regarding returns, you can contact us at info@themetalyn.com.

Damages and Issues

Please inspect your order immediately upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item.

We will evaluate the issue and, where applicable, take the necessary steps to resolve it.

Exceptions / Non-Returnable Items

We do not accept returns for products that have been damaged by the customer, unless the customer can provide proof that the item was damaged upon delivery.

Unfortunately, we cannot accept returns or exchanges for:

  • Sale items, including Summer, Winter, Autumn, Eid, Stock Clearance, or other sale items

  • Discounted articles

  • Orders where a discount code was used

  • Customized products

Customized Products

No return or refund is available for customized products.

We do not accept returns or refunds for custom products that have been specifically designed or prepared according to your requirements.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and, once the return has been accepted, place a separate order for the new item.

For an exchange, 35% of the original invoice/parcel value will be charged.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, 30% of the original amount will be deducted, and the remaining amount will be transferred to your preferred payment method.

Please note that, after the refund has been processed by us, it may take approximately 3–12 business days for your bank or credit card company to process and post the refund to your account.

If you have any questions regarding our return or refund policy, please contact us at info@themetalyn.com.