Privacy Policy
Last updated: October 3, 2026
This Privacy Policy describes how The Metalyn (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from our website (the “Site”).
By using our Site, you acknowledge that your information may be collected and used as described in this Privacy Policy.
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support.
In this Privacy Policy, we refer to information that identifies, relates to, or can reasonably be linked to an individual as “Personal Information.”
Device Information
Purpose of collection:
To load the Site correctly, provide a better browsing experience, maintain website security, and perform analytics to understand and improve how visitors use our Site.
Source of collection:
Collected automatically when you access our Site through cookies, log files, tags, pixels, and similar technologies.
Personal Information collected may include:
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Web browser type and version
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IP address
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Time zone
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Cookie information
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Device information
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Pages or products you view
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Search terms
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Information about how you interact with the Site
Disclosure for a business purpose:
This information may be processed by our service providers, including Shopify and analytics providers.
Order Information
When you make a purchase through our Site, we collect information necessary to process and fulfill your order.
Purpose of collection:
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To process and fulfill your orders
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To process payments
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To arrange shipping and delivery
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To provide invoices and order confirmations
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To communicate with you regarding your order
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To provide customer service
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To detect and prevent potential fraud or unauthorized transactions
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To provide information about our products, services, promotions, and offers where permitted and in accordance with your preferences
Source of collection:
Collected directly from you when you place an order or provide information to us.
Personal Information collected may include:
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information
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Order details
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Other information you provide during the purchasing process
Payment information may be processed securely by our payment processors. We do not necessarily store complete payment card information ourselves.
Disclosure for a business purpose:
Order information may be shared with Shopify, payment processors, shipping and delivery providers, and other service providers necessary to fulfill your order.
Customer Support Information
When you contact us for customer support, we may collect information you provide to us.
Purpose of collection:
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To respond to your questions and requests
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To provide customer support
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To resolve complaints or issues
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To assist with orders, returns, exchanges, refunds, and deliveries
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To improve our products and services
Source of collection:
Collected directly from you when you contact us.
Personal Information collected may include:
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Name
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Email address
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Phone number
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Order information
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Delivery information
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Any other information you choose to provide
Children's Privacy
Our Site is not intended for children under the age of 13, or the applicable minimum age in your jurisdiction.
We do not knowingly collect Personal Information from children. If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us so that we can review the information and, where appropriate, delete it.
Sharing Personal Information
We may share your Personal Information with service providers and business partners who assist us in operating our Site, processing orders, delivering products, processing payments, providing customer support, analyzing website usage, and providing marketing services.
For example:
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We use Shopify to power our online store and help process and manage orders.
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We may share information with payment processors to process your payments.
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We may share relevant information with shipping and delivery providers to fulfill your orders.
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We may use analytics and advertising providers to understand Site usage and improve our marketing.
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We may disclose Personal Information where required by applicable law or legal process.
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We may disclose information to protect our rights, property, customers, or the security of our Site.
You can learn more about how Shopify handles personal information through Shopify's privacy policy.
Behavioural Advertising and Analytics
We may use Personal Information and information collected through cookies and similar technologies to understand how visitors use our Site and, where permitted, provide relevant advertising and marketing communications.
We may use services such as Google Analytics to understand website traffic and customer interactions.
We may also work with advertising partners that use cookies, pixels, or similar technologies to provide advertisements that may be relevant to your interests.
Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted or personalized advertising.
You can manage certain advertising preferences through the relevant advertising platform or through available privacy and cookie settings on our Site.
Using Personal Information
We use your Personal Information for purposes including:
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Providing and selling our products
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Processing and fulfilling orders
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Processing payments
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Arranging shipping and delivery
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Providing invoices and order confirmations
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Communicating with you
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Providing customer support
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Processing returns, exchanges, and refunds
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Detecting and preventing fraud
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Improving our Site, products, and services
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Understanding customer preferences and website usage
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Sending marketing communications where permitted
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Complying with applicable laws and regulations
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Protecting our legal rights and the security of our business
Lawful Basis for Processing
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction where applicable data protection laws require a lawful basis for processing Personal Information, we may process your information based on one or more of the following:
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Your consent
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Performance of a contract with you
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Compliance with our legal obligations
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Protection of your vital interests
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Our legitimate business interests, where those interests do not override your applicable rights and freedoms
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Other lawful bases permitted under applicable law
Where we rely on consent, you may withdraw your consent where permitted by law.
Retention of Personal Information
We retain your Personal Information for as long as reasonably necessary to provide our services, fulfill our legal and contractual obligations, resolve disputes, maintain business records, prevent fraud, and enforce our agreements.
When you place an order through our Site, we may retain information relating to that order for our records unless you request deletion and we are not legally required or otherwise permitted to retain it.
Automated Decision-Making and Fraud Prevention
We may use automated tools to help identify potentially fraudulent or unauthorized transactions.
For example, our service providers, including Shopify and payment processors, may use automated systems to identify unusual transactions or activity that may indicate fraud.
These systems may result in temporary restrictions or additional verification requirements.
Where applicable law provides you with rights relating to automated decision-making or profiling, you may contact us to exercise those rights.
Selling or Sharing Personal Information
Depending on the services and technologies used on our Site, certain data may be disclosed to third parties for advertising, analytics, or other business purposes.
Where applicable privacy laws define such disclosures as a “sale” or “sharing” of Personal Information, you may have specific rights to opt out.
We do not knowingly sell or share the Personal Information of children under the age required by applicable law without the legally required authorization.
If you believe your Personal Information has been used in a way that gives you a right to opt out under applicable law, please contact us using the information provided in the Contact Us section below.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information.
These may include the right to:
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Request access to the Personal Information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your Personal Information
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Request a copy of your Personal Information
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Request restriction of certain processing
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Object to certain uses of your Personal Information
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Withdraw consent where processing is based on consent
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Opt out of certain marketing or targeted advertising activities
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Lodge a complaint with an applicable data protection authority
To exercise applicable privacy rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
GDPR Rights
If you are located in the European Economic Area (EEA) or another jurisdiction where the GDPR applies, you may have rights including access, correction, deletion, data portability, restriction of processing, and objection to certain processing.
Personal Information may be processed or stored in countries outside your country of residence. Where required, we will take appropriate measures to protect Personal Information when it is transferred internationally.
Because our online store is powered by Shopify, certain information may be processed by Shopify and its service providers in accordance with their applicable privacy practices.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to request information about the categories of Personal Information we collect, use, or disclose, and the right to request deletion or correction where applicable.
You may also have rights relating to certain forms of targeted advertising or the sale or sharing of Personal Information.
To exercise applicable rights, please contact us using the contact information below.
You may also designate an authorized agent to submit a request on your behalf where permitted by applicable law.
Cookies
A cookie is a small text file that is downloaded to your computer, smartphone, tablet, or other device when you visit a website.
We use cookies and similar technologies to:
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Enable essential website functionality
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Keep items in your shopping cart
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Process checkout
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Remember certain preferences
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Understand how visitors use our Site
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Improve website performance
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Analyze traffic and customer interactions
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Support marketing and advertising activities where permitted
Types of Cookies We May Use
Necessary Cookies
These cookies are required for essential functions such as shopping cart management, checkout, security, and website navigation.
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our Site so that we can improve its performance and functionality.
Advertising Cookies
These cookies may be used to provide relevant advertising and measure the effectiveness of advertising campaigns, where permitted.
Functional Cookies
These cookies allow the Site to remember preferences and provide enhanced functionality.
The specific cookies used on our Site may change as we update our website, applications, and services.
Managing Cookies
Most web browsers automatically accept cookies. However, you can usually change your browser settings to block or delete cookies.
Please note that disabling certain cookies may affect the functionality of our Site, including shopping cart and checkout features.
You can also manage certain cookie and privacy preferences through the settings or consent tools available on our Site, where applicable.
Do Not Track
Some web browsers provide a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to Do Not Track signals, our Site may not respond to such signals in a uniform manner.
Data Security
We take reasonable administrative, technical, and organizational measures to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, legal requirements, or regulatory obligations.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle Personal Information.
Complaints
If you have a concern or complaint regarding how we collect or use your Personal Information, please contact us first using the contact information provided below.
We will review your complaint and make reasonable efforts to resolve the issue.
Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your Personal Information is handled, please contact us:
The Metalyn - Define By Metal
Email: info@themetalyn.com